Delete my account

You can request deletion of your Binette account through the app or by email. This process deletes your vegetable garden records: save any information you need beforehand. It does not guarantee immediate erasure of all copies or of all data processed by service providers.

From the app

1. Open Binette, then the tab labelled Profile.
2. Tap ‘Delete my account’.
3. Confirm the deletion.

Confirmation triggers the server-side deletion process. If an error is displayed, or if you notice that data remains accessible, email privacy@binette-app.fr to report the issue.

By email, including without app access

Email privacy@binette-app.fr with the subject ‘Account deletion’ and include the email address linked to the account. You can also use contact@binette-app.fr. Sending from the account’s email address helps with identification; if you no longer have access, explain this in your request. This does not affect your rights. In cases of reasonable doubt, proportionate additional information may be requested to verify your identity.

The data concerned

The process deletes the account in Binette’s database and the associated data covered by the deletion rules: plots, plantings, actions and notes, conversations with the assistant, diagnostics, planting intentions, and notification tokens or subscriptions tied to the account. It also attempts to delete the authentication account and diagnostic satellite images. Difficulties with these last two operations may leave data to be erased even if the request was successful in the app.

What does not disappear automatically with the account

• Some AI call logs remain associated with the account ID and usage metadata. They are not anonymous simply because the email or name is absent.
• App installation records follow a separate cycle from the account.
• Events and usage analytics profiles already received by PostHog are not automatically deleted by this process.
• Error reports, technical logs, support exchanges, and backup copies are separate from the account’s current data. Deleting the account does not trigger their automatic erasure.

These technical limitations do not remove your right to erasure and do not, on their own, justify retaining the data. You can include these elements in your request to privacy@binette-app.fr. Retention remains possible where the law permits or requires it, particularly when necessary for the establishment, exercise or defence of legal claims.

Timeframes and rights

When the conditions for the right to erasure are met, erasure must be carried out without undue delay, subject to the exceptions provided by the GDPR. A response regarding the follow-up to a rights request is due without undue delay and at the latest within one month of receipt. This response period may be extended by two months depending on the complexity and number of requests; the reasons for this extension must be communicated to you within the first month. The response period does not constitute authorisation to systematically delay erasure.

This information does not override any prior commitments made to you. For data processing and other rights, see the information on your personal data. You can also file a complaint with the CNIL.